BenchmarkONE gives you multiple ways to stop a campaign. Below we explain which action will stop the campaign for all contacts or specific contacts.
Campaign Detail View
💡 This will stop the campaign for ALL contacts.
Head to Emails > Campaigns
From the list, click on the campaign name you would like to stop.
In the campaign detail view, click on Actions and select Stop the Campaign.
Email History
The email history view allows you to stop the campaign for all contacts on a certain step of the campaign.
Proceed to Reports > Email History and click into the Scheduled Campaigns tab.
The filter in this view will show the logged in user's contacts by default. To see a specific user's contacts, or contacts for all users, change the filter accordingly.
Hover over any row and a grey stop button will appear to the right of the scheduled campaign.
Click the stop button and confirm the cancellation.
Contact List View
This is a great way to stop the campaign for specific contacts.
From the contact list view, filter and/or select the contacts that should be stopped on the campaign.
Once contacts are selected, click on Actions and select Stop Campaigns.
Select whether you want to stop all campaigns for the contact(s) or one specific campaign.
Contact Record
This will stop the campaign for an individual contact.
Navigate to the Contact Record.
Within the contact record, select the Campaigns tab.
A grey stop button will appear to the right of any campaign currently in progress. Click that button to stop the specific campaign.