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Trouble Shooting: Issue with Button in Online Form
Trouble Shooting: Issue with Button in Online Form

Reasons your button may not be working

Support Team avatar
Written by Support Team
Updated over a week ago

If you have added a BenchmarkONE form on your website and are noticing an issue with the "Submit" button, there is a likely culprit.

There may be some scripting conflicts on your website. The BenchmarkONE form is not submitting properly since the form relies on a script to enable the button once the form is filled out.

There are a couple of ways to fix this:

1) Use the iframe code from BenchmarkONE instead. This will sandbox the form from outside scripts in your template. (Don't worry - you can inject your own CSS into the form within BenchmarkONE by using the Preferences button within form styles).

2) Search in the HTML code and remove the disabled="disabled" option in the button element. This will allow the form to submit without running the script that's causing it to be blocked. Keep in mind that this will remove all the inline error messages when a form is improperly filled out, but as long as the default "enableServerValidation" is set to a value of 1, contacts with bad submissions will run into an error page and prompted to go back and try again.

If this doesn't fix your problem, our support team will be happy to help. Please email them: or call at 866-991-4888 x2

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