The reason messages from BenchmarkONE aren't being delivered could be due to your email system or spam filters blocking or flagging them as spam. To ensure successful delivery, you’ll need to create specific "allowances" for our emails, which is similar to "whitelisting." This means instructing your email service provider (ESP) to trust our system's emails so they bypass any filtering or blocking mechanisms.
Steps to Whitelist/Allow Emails from donotreply@bmesend.com
System emails will include, but are not exclusive to, daily activity and task notifications, form submission notifications, unsubscribe notifications, new user activations invitations, password reset emails and any internal automation notifications set up.
1. Add BenchmarkONE Domain and IP Range to the Allowlist in Your Email Service Provider or Spam Filter
For Microsoft 365/Exchange
For Microsoft 365/Exchange
Log in to Microsoft 365 Defender Admin Center
Navigate to Policies & Rules
Select Policies & rules > Threat policies.
Open Anti-Spam Policy
Under Email & collaboration, find the Anti-Spam Policy section.
Either edit the default policy or create a new custom policy.
Add IP Addresses to the Allow List
Scroll to Connection Filtering or IP Allow List.
Add IP range:
65.110.55.0/24.
Add Domains to Allow List
Scroll down to the Allow/Block List.
Add the following domains to the Allow List:
bmesend.comhatchbuckmail.netbounce.hatchbuck.comhatchbuck.combenchmarkemail.com
Save Changes
Click Save to apply the settings.
For G Suite/Google Workspace
For G Suite/Google Workspace
Log in to Google Admin Console
Go to https://admin.google.com.
Navigate to Apps > Google Workspace > Gmail > Spam, Phishing & Malware
Go to Configure.
Add IP Range to Approved Senders
Scroll down to Email Whitelist or IP Allowlist.
Add IP
range:65.110.55.0/24.
Add Domains to Approved Senders
In the same section, add these domains under Allowed Senders:
bmesend.comhatchbuckmail.netbounce.hatchbuck.comhatchbuck.combenchmarkemail.com
Save Changes
Click Save to apply the updates.
For Other Email Service Providers (ESPs)
For Other Email Service Providers (ESPs)
Log in to your Email Service Provider’s Admin Portal
Find the spam filtering or email security settings.
Add IP Address Range to Whitelist
Locate the section for IP Allow List or Connection Filter.
Add IP range:
65.110.55.0/24.
Add Domains to Whitelist
In the same section, add the following domains to the Allowed Senders:
bmesend.comhatchbuckmail.netbounce.hatchbuck.comhatchbuck.combenchmarkemail.com
Save Changes
Ensure the changes are saved.
2. Add the Email Address to Your Safe Sender List
For individual users using Outlook, Gmail, or other client-side email applications:
In Outlook:
Go to Home > Junk > Junk Email Options.
Under the Safe Senders tab, click Add.
Add
donotreply@bmesend.comand the domains listed above.Click OK and Apply to save changes.
In Gmail:
Open Gmail and go to Settings > See All Settings.
Navigate to the Filters and Blocked Addresses tab.
Click Create a new filter.
Enter
donotreply@bmesend.comin the From field.Click Create filter, then select Never send it to spam.
Save the filter.
3. Review Your Email Security System
If using an advanced email security system such as Barracuda, Proofpoint, or Mimecast, you may need to create a policy that allows emails from the specified IP range and domains, bypassing stricter filtering.
4. Test To An External Domain
Send test or notification emails from BenchmarkONE to external domains (e.g., Gmail, Yahoo, Outlook).
Verify delivery in inbox or spam folders of these external accounts.
5. Monitor and Verify Delivery
After whitelisting, it’s important to:
Test delivery by sending a few emails to verify they are received.
Regularly monitor the ESP’s quarantine folder and spam filters to ensure that no important emails are being blocked.