Emails

Personalizing Email Templates

Using merge fields in email templates allows you to personalize your emails when sending manually or via automations.

Written by Support Team
Updated yesterday

Overview of BenchmarkONE Emails

With BenchmarkONE you can design a newsletter style email from scratch, use one of our pre-designed templates and create text-based emails.

Written by Katie Culp
Updated yesterday

Basic Editor Emails: A Complete Guide

Use the Basic Editor to build simple, text-based emails.

Written by Lindsey Stroud
Updated yesterday

Drag & Drop Emails: A Complete Guide

Learn about the layout, elements and formatting options offered in the Drag & Drop Builder for creating newsletter-style emails.

Written by Support Team
Updated yesterday

Building an Email from Scratch

Use the Basic Editor to create text-based emails or include custom HTML. Use the Drag & Drop Builder to create newsletter-style templates.

Written by Lindsey Stroud
Updated yesterday

Designing Your Own Template

If you have a newsletter already designed and have the HTML code, or you would like to code your email from scratch, use the Basic Editor.

Written by Support Team
Updated yesterday

Sending an Email

Learn how to send an email to one or more contacts.

Written by Lindsey Stroud
Updated yesterday

Email Web Version

Leverage email web versions for sharing templates to your website and social media platforms.

Written by Support Team
Updated yesterday

View in Browser

Provide your contacts a way to view emails in a browser window vs their inbox viewing window.

Written by Support Team
Updated yesterday

Drag & Drop Emails: Footer Customizations

BenchmarkONE provides several ways to customize your footer in the Drag & Drop Builder.

Written by Lindsey Stroud
Updated yesterday

Drag & Drop Emails: Image Elements

Learn about each image element available in the Drag & Drop Builder.

Written by Lindsey Stroud
Updated yesterday

Drag & Drop Emails: Special Elements

Learn how to add, edit and customize buttons, social media, dividers and spacers to your newsletter-style emails.

Written by Lindsey Stroud
Updated yesterday

Drag & Drop Emails: Social Media Element

The social media element gives you options for adding in stylized links for your social media sites.

Written by Lindsey Stroud
Updated yesterday

Drag & Drop Emails: Text Elements

This special element gives you options for adding headers, articles, coupon and general text blocks to your email layout.

Written by Lindsey Stroud
Updated yesterday

Drag & Drop Emails: Pre-Designed Templates

Learn how to use and customize a professionally built email template to fit your branding, style and purpose.

Written by Lindsey Stroud
Updated yesterday

Dynamic Content

Send multiple audiences targeted content from a single email.

Written by Erin Posey
Updated yesterday

Sending Test Emails

Using the "Send Test" feature for emails is great to see formatting & layout, but some things will not appear like the final product.

Written by Lindsey Stroud
Updated yesterday

Locking Email Templates

Ensure your templates retain the content and formatting you created. Lock templates to prevent users (besides admins) from making changes.

Written by Support Team
Updated yesterday

Adding Emojis to Your Email Subject Line

Bring color and character to your email subject lines.

Written by Lindsey Stroud
Updated yesterday

Cancel or Reschedule an Email

Learn how to cancel or reschedule an upcoming email send for an individual or group of contacts.

Written by Lindsey Stroud
Updated yesterday

Step-by-Step Guide: Gmail Integration

Ensure that contacts, tasks and conversations won’t fall through the cracks by bringing BenchmarkONE directly into the inbox.

Written by Support Team
Updated yesterday

Sending & Tracking Emails Sent from Gmail

Send an email right from your Gmail inbox and track when the email is opened by the recipient.

Written by Support Team
Updated yesterday

Step-by-Step Guide: Outlook Add-In

Ensure that contacts, tasks and conversations won’t fall through the cracks by bringing BenchmarkONE directly to the Outlook inbox.

Written by Support Team
Updated yesterday

Image Sizes for Best Email Rendering

Learn about acceptable size specifications for images placed in email templates.

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Written by Lori Naeger
Updated yesterday

Creating a Sunset Policy

The longer you continue to send emails to a disengaged lead, the worse it is for your send reputation. Here are steps to implement a policy.

Written by Support Team
Updated yesterday

6 Simple Ways to Stay Out of the Promotions Tab

We have compiled some proven methods for improving your deliverability to the Primary tab in Gmail.

Written by Lindsey Stroud
Updated yesterday

Building Better Emails

Get your emails opened, optimize your responses and clicks, track, analyze and test.

Written by Support Team
Updated yesterday

Copying an Existing Email Template

Don't waste time rebuilding template after template! You can duplicate an existing template and quickly update content.

Written by Lindsey Stroud
Updated yesterday

How to Design Email Newsletters

The design matters for the overall success of your newsletters. Here are some tips to ensure your recipients are opening and engaging.

Written by Lindsey Stroud
Updated yesterday

Email Signatures

Follow these best practices when putting together your email signature.

Written by Lindsey Stroud
Updated yesterday

Email Subject Lines

Your opening line is always important. Here are a few best practices to help craft your subject lines.

Written by Lindsey Stroud
Updated yesterday

Embedding Videos in your Emails

Everyone loves videos, but are emails the best place for them? We explain technical barriers, deliverability and marketing recommendations.

Written by Lindsey Stroud
Updated yesterday

Forward an Email To A Friend

You can add your own "forward to a friend" feature in the email builders with this handy trick.

Written by Lindsey Stroud
Updated yesterday

Increasing Open Rates

Here are some tips and tricks to increase your open rates.

Written by Lindsey Stroud
Updated yesterday

Staying Out of the SPAM Folder

Helpful tips to improve your inbox placement and keep you out of the recipient's SPAM folder.

Written by Lindsey Stroud
Updated yesterday

Updating The Sender On Emails & Campaigns

Emails will be sent from the user that is logged in by default, but you can also send on behalf of other users. Check it out!

Written by Lindsey Stroud
Updated yesterday

Using GIFs in Emails

Adding a GIF to your email template can be a great way to increase engagement with your contacts.

Written by Support Team
Updated yesterday

Creating and Tracking Links in Emails

Hyperlink your text so BenchmarkONE can track email link clicks.

Written by Lindsey Stroud
Updated yesterday

Link Automation in Emails

You are using BenchmarkONE to automate your marketing process and save time, so you should definitely take advantage of link automations!

Written by Lindsey Stroud
Updated yesterday

Adding Attachments to Emails

Use the "My Files" feature to insert a traceable link in emails and know when your contacts view them.

Written by Lindsey Stroud
Updated yesterday

UTM Tracking in Emails

With the addition of UTM codes, you'll have added insights into how successful that content will be across the web.

Written by Support Team
Updated yesterday

A/B Testing your Emails

Compare email template performance with A/B testing.

Written by Lindsey Stroud
Updated yesterday

Email History

Use the email history report to quickly view your sent emails, scheduled emails and scheduled campaigns.

Written by Lindsey Stroud
Updated yesterday

Tracking Email Opens

The system automatically tracks opens on all sent emails. Here's how!

Written by Lindsey Stroud
Updated yesterday

Email Report Overview

Track and analyze how your emails are performing! Here's an overview of what you can expect to find in each of our email reports.

Written by Lindsey Stroud
Updated yesterday

Understanding Email Statistics

Overview of what Sent, Opens, Clicks, Bounces, Unsubscribes and Spam Complaints mean for better data reporting.

Written by Lindsey Stroud
Updated yesterday

Recording Email Opens

Discover why you may or may not see if a contact opens an email.

Written by Lindsey Stroud
Updated yesterday

Using Javascript In Your Emails

You will want to stick to standard HTML/CSS to create your emails for maximum compatibility. Here's why!

Written by Lindsey Stroud
Updated yesterday

How do I find a saved draft?

Find drafts that weren't saved as email templates.

Written by Lindsey Stroud
Updated yesterday

Why isn't my company information showing up in my email footer?

Test emails and basic emails sent to one recipient will not populate the footer. Learn more.

Written by Lindsey Stroud
Updated yesterday

Why are my internal emails not being delivered?

Don't be concerned if your internal emails sent through BenchmarkONE land in your spam folder. Learn more!

Written by Lindsey Stroud
Updated yesterday

Why does my email template look different in Outlook?

BenchmarkONE templates are designed to look great in all email clients, but you may notice that Outlook displays your emails differently.

Written by Lindsey Stroud
Updated yesterday

Why doesn't Gmail load my images?

Gmail will not load images for unauthenticated messages by default. It is recommended to authenticate your email domain to solve this issue.

Written by Lindsey Stroud
Updated yesterday

Why is my entire email not showing in Gmail?

If you've created a great looking (but long!) email, you may notice that Gmail is clipping your message and hiding some of your content.

Written by Lindsey Stroud
Updated yesterday

Complete Guide to Deliverability

Getting your emails delivered to the inbox is important! We provide thorough details and top takeaways for deliverability.

Written by Support Team
Updated yesterday

Re-subscribing Contacts Who Have Opted Out

Everyone makes mistakes! In this article, we will explain the process of re-subscribing a contact who has opted out of email communication.

Written by Support Team
Updated yesterday

The Deliverability Round-Up

We have compiled a list of resources to help you avoid getting sent to the SPAM folder, promotions tab, or getting bounced out completely.

Written by Lindsey Stroud
Updated yesterday

Email Authentication

Improve your deliverability to the inbox by authenticating your domain with BenchmarkONE.

Written by Support Team
Updated yesterday

Email Protection Program - Manta

Manta actively prevents you from sending to questionable email addresses that have the potential to harm your sender reputation.

Written by Erin Posey
Updated yesterday

About Email Bounces

When an email fails to reach a recipient, it is called a bounce. There are two types of bounces: hard bounces and soft bounces. Learn more!

Written by Lindsey Stroud
Updated yesterday

DMARC & Emails

Free email providers like Yahoo and Gmail are great, but you should only send emails through BenchmarkONE using a domain that you own.

Written by Lindsey Stroud
Updated yesterday

Deliverability: Mismatched URLs

It is important to hyperlink words of text like "my website" or "schedule here" instead of including direct URLs in emails.

Written by Lindsey Stroud
Updated yesterday

International Spam Laws

Familiarize yourself with email spam laws within the countries you operate.

Written by Lindsey Stroud
Updated yesterday

Editing/Deleting the Unsubscribe & Spam Footer

Unsubscribe and spam links are mandatory in marketing emails per the CAN-SPAM Act of 2003.

Written by Lindsey Stroud
Updated yesterday