BenchmarkONE

Enhance your marketing efforts using AI to create attention-grabbing subject lines.

Smart Subject Line

Enhance the body of your email templates using AI to create compelling content.

Smart Content

Support Team

Learn how to build and send emails to your contacts and discover email best practices.

Emails

Using merge fields in email templates allows you to personalize your emails when sending manually or via automations.

Personalizing Email Templates

Learn how to CC an email to one or more users.

Sending an Email - CC Feature

Learn how to change settings to send emails from one address and receive replies to another.

Sending an Email - Reply-to Feature

With BenchmarkONE you can design a newsletter style email from scratch, use one of our pre-designed templates and create text-based emails.

Overview of BenchmarkONE Emails

Use the Basic Editor to build simple, text-based emails.

Basic Editor Emails: A Complete Guide

Learn about the layout, elements and formatting options offered in the Drag & Drop Builder for creating newsletter-style emails.

Drag & Drop Emails: A Complete Guide

Use the Basic Editor to create text-based emails or include custom HTML. Use the Drag & Drop Builder to create newsletter-style templates.

Building an Email from Scratch

If you have a newsletter already designed and have the HTML code, or you would like to code your email from scratch, use the Basic Editor.

Designing Your Own Template

Learn how to send an email to one or more contacts.

Sending an Email

Leverage email web versions for sharing templates to your website and social media platforms.

Email Web Version

Provide your contacts a way to view emails in a browser window vs their inbox viewing window.

View in Browser

BenchmarkONE provides several ways to customize your footer in the Drag & Drop Builder.

Drag & Drop Emails: Footer Customizations

Learn about each image element available in the Drag & Drop Builder.

Drag & Drop Emails: Image Elements

Learn how to add, edit and customize buttons, social media, dividers and spacers to your newsletter-style emails.

Drag & Drop Emails: Special Elements

The social media element gives you options for adding in stylized links for your social media sites.

Drag & Drop Emails: Social Media Element

This special element gives you options for adding headers, articles, coupon and general text blocks to your email layout.

Drag & Drop Emails: Text Elements

Learn how to use and customize a professionally built email template to fit your branding, style and purpose.

Drag & Drop Emails: Pre-Designed Templates

Send multiple audiences targeted content from a single email.

Dynamic Content

Using the "Send Test" feature for emails is great to see formatting & layout, but some things will not appear like the final product.

Sending Test Emails

Ensure your templates retain the content and formatting you created. Lock templates to prevent users (besides admins) from making changes.

Locking Email Templates

Bring color and character to your email subject lines.

Adding Emojis to Your Email Subject Line

Learn how to cancel or reschedule an upcoming email send for an individual or group of contacts.

Cancel or Reschedule an Email

Ensure that contacts, tasks and conversations won’t fall through the cracks by bringing BenchmarkONE directly into the inbox.

Step-by-Step Guide: Gmail Integration

Send an email right from your Gmail inbox and track when the email is opened by the recipient.

Sending & Tracking Emails Sent from Gmail

Ensure that contacts, tasks and conversations won’t fall through the cracks by bringing BenchmarkONE directly to the Outlook inbox.

Step-by-Step Guide: Outlook Add-In

Add special symbols, sub or superscripts to your email template body or subject lines.

How to Add Special Symbols to Your Email Templates

Creating & Sending Emails

Learn about acceptable size specifications for images placed in email templates.

Image Sizes for Best Email Rendering

The longer you continue to send emails to a disengaged lead, the worse it is for your send reputation. Here are steps to implement a policy.

Creating a Sunset Policy

We have compiled some proven methods for improving your deliverability to the Primary tab in Gmail.

6 Simple Ways to Stay Out of the Promotions Tab

Get your emails opened, optimize your responses and clicks, track, analyze and test.

Building Better Emails

Don't waste time rebuilding template after template! You can duplicate an existing template and quickly update content.

Copying an Existing Email Template

The design matters for the overall success of your newsletters. Here are some tips to ensure your recipients are opening and engaging.

How to Design Email Newsletters

Your opening line is always important. Here are a few best practices to help craft your subject lines.

Email Subject Lines

Everyone loves videos, but are emails the best place for them? We explain technical barriers, deliverability and marketing recommendations.

Embedding Videos in your Emails

You can add your own "forward to a friend" feature in the email builders with this handy trick.

Forward an Email To A Friend

Here are some tips and tricks to increase your open rates.

Increasing Open Rates

Helpful tips to improve your inbox placement and keep you out of the recipient's SPAM folder.

Staying Out of the SPAM Folder

Emails will be sent from the user that is logged in by default, but you can also send on behalf of other users. Check it out!

Updating The Sender On Emails & Campaigns

Adding a GIF to your email template can be a great way to increase engagement with your contacts.

Using GIFs in Emails

Best Practices

Hyperlink your text so BenchmarkONE can track email link clicks.

Creating and Tracking Links in Emails

You are using BenchmarkONE to automate your marketing process and save time, so you should definitely take advantage of link automations!

Link Automation in Emails

Use the "My Files" feature to insert a traceable link in emails and know when your contacts view them.

Adding Attachments to Emails

With the addition of UTM codes, you'll have added insights into how successful that content will be across the web.

UTM Tracking in Emails

Automation: Identifying a bot click

Links & Automations

Compare email template performance with A/B testing.

A/B Testing your Emails

Use the email history report to quickly view your sent emails, scheduled emails and scheduled campaigns.

Email History

The system automatically tracks opens on all sent emails. Here's how!

Tracking Email Opens

Track and analyze how your emails are performing! Here's an overview of what you can expect to find in each of our email reports.

Email Report Overview

Overview of what Sent, Opens, Clicks, Bounces, Unsubscribes and Spam Complaints mean for better data reporting.

Understanding Email Statistics

Performance, Reporting & Statistics

Discover why you may or may not see if a contact opens an email.

Recording Email Opens

You will want to stick to standard HTML/CSS to create your emails for maximum compatibility. Here's why!

Using Javascript In Your Emails

Find drafts that weren't saved as email templates.

How do I find a saved draft?

Test emails and basic emails sent to one recipient will not populate the footer. Learn more.

Why isn't my company information showing up in my email footer?

Don't be concerned if your internal emails sent through BenchmarkONE land in your spam folder. Learn more!

Why are my internal emails not being delivered?

BenchmarkONE templates are designed to look great in all email clients, but you may notice that Outlook displays your emails differently.

Why does my email template look different in Outlook?

Gmail will not load images for unauthenticated messages by default. It is recommended to authenticate your email domain to solve this issue.

Why doesn't Gmail load my images?

If you've created a great looking (but long!) email, you may notice that Gmail is clipping your message and hiding some of your content.

Why is my entire email not showing in Gmail?

Troubleshooting

Getting your emails delivered to the inbox is important! We provide thorough details and top takeaways for deliverability.

Complete Guide to Deliverability

Everyone makes mistakes! In this article, we will explain the process of re-subscribing a contact who has opted out of email communication.

Re-subscribing Contacts Who Have Opted Out

We have compiled a list of resources to help you avoid getting sent to the SPAM folder, promotions tab, or getting bounced out completely.

The Deliverability Round-Up

Improve your deliverability to the inbox by authenticating your domain with BenchmarkONE. Includes updated 2024 DMARC requirements.

Email Authentication

Manta actively prevents you from sending to questionable email addresses that have the potential to harm your sender reputation.

Email Protection Program - Manta

When an email fails to reach a recipient, it is called a bounce. There are two types of bounces: hard bounces and soft bounces. Learn more!

About Email Bounces

Free email providers like Yahoo and Gmail are great, but you should only send emails through BenchmarkONE using a domain that you own.

DMARC & Emails

It is important to hyperlink words of text like "my website" or "schedule here" instead of including direct URLs in emails.

Deliverability: Mismatched URLs

New Domain Authentication Requirements: How to Prepare

These steps will help ensure emails from BenchmarkONE are not blocked or sent to spam by your email service provider.

Allowlist BenchmarkONE Domain and IPs for System Email Delivery

Deliverability

Familiarize yourself with email spam laws within the countries you operate.

International Spam Laws

Unsubscribe and spam links are mandatory in marketing emails per the CAN-SPAM Act of 2003.

Editing/Deleting the Unsubscribe & Spam Footer

Abuse Complaints from ISPs

CAN-SPAM & GDPR

Find answers and get help from Intercom Support and Community Experts

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.