Using Tags

Tags are a great way to segment, organize, and track contacts

Support Team avatar
Written by Support Team
Updated over a week ago

If you prefer a video walk-through, check out this video.

Tags are probably the BenchmarkONE Team's favorite feature. Use tags to segment your contacts based on their general interest and behavior. Tags will keep score, allowing you to trigger automation based on those interests and behaviors. There are so many ways to categorize your list, you may want a refresher on the ideal use for tags and how they function in our system.

  • Tags can be given (or removed) via automation (link click, form being filled out, going to a particular webpage you are tracking) or from manually adding or removing this tag from a contact.

  • Tags are a great way to segment your contacts, for example, a Health & Wellness Gym may use the following tags to segment their contacts: Nutrition, Personal Training, Group Classes, Male, Female, Over 50, Under 25)

  • Tags are a great way to add contacts to an email list. (Example: Newsletter Signup, XYZ Tradeshow Attendee)

  • Tags keep score, so the more times a contact receives that tag, the higher the number in parentheses will be

To trigger automation when a tag reaches a particular score, you will want to set up a tag score sequence.

Did this answer your question?