Skip to main content
All CollectionsContactsCustomize and Organize
Updating How Your Contact Scores Are Calculated
Updating How Your Contact Scores Are Calculated

Edit the points associated with each available action to track your contacts' engagement.

Support Team avatar
Written by Support Team
Updated over 4 years ago

For a quick refresher on how Contact Scoring works, check out this article.

To edit the time period or the points associated with each contact action, navigate to: Account Settings > Customizations > Contact Scoring
​

  • The default points will be listed next to each action. To edit the points or the time period for Contact Scoring click the blue "Edit Contact Scores" button

  • The Time Period (7/30/90 days) is a moving window that will reflect the contact score within the specified time frame

  • Any edits that have been made will not be reflected immediately, your changes will update at midnight UTC

Did this answer your question?