BenchmarkONE

Discover why you may or may not see if a contact opens an email.

Recording Email Opens

You will want to stick to standard HTML/CSS to create your emails for maximum compatibility. Here's why!

Using Javascript In Your Emails

Find drafts that weren't saved as email templates.

How do I find a saved draft?

Test emails and basic emails sent to one recipient will not populate the footer. Learn more.

Why isn't my company information showing up in my email footer?

Don't be concerned if your internal emails sent through BenchmarkONE land in your spam folder. Learn more!

Why are my internal emails not being delivered?

BenchmarkONE templates are designed to look great in all email clients, but you may notice that Outlook displays your emails differently.

Why does my email template look different in Outlook?

Gmail will not load images for unauthenticated messages by default. It is recommended to authenticate your email domain to solve this issue.

Why doesn't Gmail load my images?

If you've created a great looking (but long!) email, you may notice that Gmail is clipping your message and hiding some of your content.

Why is my entire email not showing in Gmail?

Support Team

Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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