BenchmarkONE

Discover why you may or may not see if a contact opens an email.

Recording Email Opens

You will want to stick to standard HTML/CSS to create your emails for maximum compatibility. Here's why!

Using Javascript In Your Emails

Find drafts that weren't saved as email templates.

How do I find a saved draft?

Test emails and basic emails sent to one recipient will not populate the footer. Learn more.

Why isn't my company information showing up in my email footer?

Don't be concerned if your internal emails sent through BenchmarkONE land in your spam folder. Learn more!

Why are my internal emails not being delivered?

BenchmarkONE templates are designed to look great in all email clients, but you may notice that Outlook displays your emails differently.

Why does my email template look different in Outlook?

Gmail will not load images for unauthenticated messages by default. It is recommended to authenticate your email domain to solve this issue.

Why doesn't Gmail load my images?

If you've created a great looking (but long!) email, you may notice that Gmail is clipping your message and hiding some of your content.

Why is my entire email not showing in Gmail?

Support Team

Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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Volume, requesters and topics for your company.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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