BenchmarkONE

Using merge fields in email templates allows you to personalize your emails when sending manually or via automations.

Personalizing Email Templates

Learn how to CC an email to one or more users.

Sending an Email - CC Feature

Learn how to change settings to send emails from one address and receive replies to another.

Sending an Email - Reply-to Feature

With BenchmarkONE you can design a newsletter style email from scratch, use one of our pre-designed templates and create text-based emails.

Overview of BenchmarkONE Emails

Use the Basic Editor to build simple, text-based emails.

Basic Editor Emails: A Complete Guide

Learn about the layout, elements and formatting options offered in the Drag & Drop Builder for creating newsletter-style emails.

Drag & Drop Emails: A Complete Guide

Use the Basic Editor to create text-based emails or include custom HTML. Use the Drag & Drop Builder to create newsletter-style templates.

Building an Email from Scratch

If you have a newsletter already designed and have the HTML code, or you would like to code your email from scratch, use the Basic Editor.

Designing Your Own Template

Learn how to send an email to one or more contacts.

Sending an Email

Leverage email web versions for sharing templates to your website and social media platforms.

Email Web Version

Provide your contacts a way to view emails in a browser window vs their inbox viewing window.

View in Browser

BenchmarkONE provides several ways to customize your footer in the Drag & Drop Builder.

Drag & Drop Emails: Footer Customizations

Learn about each image element available in the Drag & Drop Builder.

Drag & Drop Emails: Image Elements

Learn how to add, edit and customize buttons, social media, dividers and spacers to your newsletter-style emails.

Drag & Drop Emails: Special Elements

The social media element gives you options for adding in stylized links for your social media sites.

Drag & Drop Emails: Social Media Element

This special element gives you options for adding headers, articles, coupon and general text blocks to your email layout.

Drag & Drop Emails: Text Elements

Learn how to use and customize a professionally built email template to fit your branding, style and purpose.

Drag & Drop Emails: Pre-Designed Templates

Send multiple audiences targeted content from a single email.

Dynamic Content

Using the "Send Test" feature for emails is great to see formatting & layout, but some things will not appear like the final product.

Sending Test Emails

Ensure your templates retain the content and formatting you created. Lock templates to prevent users (besides admins) from making changes.

Locking Email Templates

Bring color and character to your email subject lines.

Adding Emojis to Your Email Subject Line

Learn how to cancel or reschedule an upcoming email send for an individual or group of contacts.

Cancel or Reschedule an Email

Ensure that contacts, tasks and conversations won’t fall through the cracks by bringing BenchmarkONE directly into the inbox.

Step-by-Step Guide: Gmail Integration

Send an email right from your Gmail inbox and track when the email is opened by the recipient.

Sending & Tracking Emails Sent from Gmail

Ensure that contacts, tasks and conversations won’t fall through the cracks by bringing BenchmarkONE directly to the Outlook inbox.

Step-by-Step Guide: Outlook Add-In

Add special symbols, sub or superscripts to your email template body or subject lines.

How to Add Special Symbols to Your Email Templates

Support Team

Creating & Sending Emails

Find answers and get help from Intercom Support and Community Experts

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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